Frequently Asked Questions

1. General

I’m new to After Effects. Will I be ok using this template?

In general yes, you should be totally fine. But everyone’s abilities to use new software are different so to be sure, have a look through our video tutorials section and see for yourself if you an follow them.

What software do I need to use this video template?

This template requires you to have Adobe After Effects CC2018 or higher. No third party plugins are required.

2. Technical

How close can I zoom to an area?

Our maps have a ton of resolution, but they are no match to the all mighty google maps. You should be fine visualising most types of travelling on a country level, but the camera won’t allow you to zoom much closer than that. Have a look at the images below to see what maximum level of zoom looks like in various locations. 

Image 1, Image 2, Image 3

Can I zoom out to see all continents?

You can, but it currently requires a little workaround. Email us and we’ll send you a step by step guide on how to do this.

This will be addressed in next template update.

Can I use my own map image for route animation?

Absolutely. You can even find a video tutorial on Tutorials page that will give you a step by step guide on  how to do that.

Can you recommend any websites to download custom maps?

Sure. Here’s a couple of websites where you can get nice looking maps:

1. Google Maps (nice and easy - just take a screengrab)
2. MapBox (use their deisgn studio to create a custom map design)
3. UnitedThemes (a library of custom designed maps)

Can you build me a custom map for a specific area?

Sure, but there will be a small fee attached to that. We’ve had a number of clients who’ve used our template for TV shows, documentaries and similar high end productions

Do you offer template customization?

Sure. Flick us an email and lets discuss what you need this template to do.

3. Sales & Refunds

How do I purchase this template?

This template is sold exclusively on (Envato). Once you click the “Buy” button you will be redirected to template’s page on where you can make the purchase.

Can I get a refund if I’m not happy with the template?

All of the returns are handled by (Envato). Here’s their refunds policy page where you can read all about it.